Terms & policies

Privacy Policy

Heal-a-Child Foundation will keep the user information collected through its website (www.heal-a-child.org) strictly confidential. It will not be shared with any external agencies or individuals. However, Heal-a-Child Foundation will keep the users updated about its happenings and developments through bulletins and newsletters with an option of not to subscribe the same.

While forwarding a donation for Heal-a-Child Foundation the well-wishers have to submit a few personal information as it would help us ensuring genuine contributions:

1. Your name

2. Your email and mailing address

3. Your telephone number

4. Your payment processing details

5. Your PAN details

6. Any other data as Heal-a-Child Foundation may require

You will be asked to provide your personal information when making donations, requesting communications, applying for a volunteer with Heal-a-Child Foundation and/or in connection with other Heal-a-Child Foundation business (whether it is via the website, e-mail, direct mail or telephone communications).

All relevant information collected through Heal-a-Child Foundation website is handled and used by internal and authorized officials only.

General browsing of Heal-a-Child Foundation website is anonymous and it does not register the user’s personal information except the time, date and place of visits and the name of internet service provider.

Heal-a-Child Foundation is not liable for any form of loss, damage or harm caused to the users as a result of misuse of personal information by a third party, tracked through a liked site of Heal-a-Child Foundation or otherwise, and who is not a member of Heal-a-Child Foundation.

Heal-a-Child Foundation holds the discretion to modify the terms and conditions under privacy policy.

Contents published in Heal-a-Child Foundation website including graphics, write-ups, logos, pictures, images and software are the property of Heal-a-Child Foundation and its partners or associates and the same is protected. Users must seek formal permission before using any of this information and any misuse of the same will automatically hold the (mis)user liable.

Heal-a-Child Foundation has a layered security in our systems and only designated members have access to hard copies of your personal information.

Personal information will be shared internally at Heal-a-Child Foundation to complete your donations, to contact you about our on-going work, discuss volunteer opportunities and ways that you can further support our efforts to help children in need. Heal-a-Child Foundation will never intentionally share your e-mail addresses, phone numbers or financial information.

Please be informed that Heal-a-Child can accept donation in INR only and can not take any foreign contributions as of now. We will update once we receive FCRA.

AML Policy


1. Heal-a-Child Foundation is committed to ensuring that it maintains ethical business practices, complies with applicable law and its crowdfunding platform is not used for funding illegal activities. To achieve this objective we have prepared this Anti-Money Laundering Policy (“AML Policy”) and request you to carefully read and follow the policy.
This policy is in addition to your obligations under applicable laws on the prevention of money laundering and does not detract in any manner from those obligations. We urge you to be aware of your obligations under such applicable laws. Heal-a-Child’s ability to comply with its obligations under applicable law is dependent on your cooperation and we seek your cooperation via this policy.

2. To ensure that we are not involved in any transactions that are known or suspected to be means of laundering money if any suspicious activity is noticed, users of the Heal-a-Child’s platform are urged to promptly contact government authorities to facilitate any action that may be needed.

3. This money laundering policy applies to all persons using and accessing Heal-a-Child’s platform. This includes all donors, contributors, campaigners, and persons visiting our platform. All these persons are collectively referred to as “Users” or “users”.


1. “Money laundering” is largely understood to mean any act or attempt (directly or indirectly and even by association in one step of a series of transactions) to conceal or disguise the origin and ownership of proceeds obtained illegally, such that it appears to have originated from legitimate sources; thus avoiding prosecution, conviction and confiscation of such proceeds. Terrorist organisations, tax evaders, smugglers, persons involved in bribery or any persons that receive money for illegal activities and/or through illegal means may launder money.

2. Recognising transactions involving money laundering requires awareness of possible suspicious activity, which may arise at any time. Below is an indicative list of actions that persons associated with Heal-a-Child should be careful of. This list is not exhaustive, as every circumstance is not foreseeable. However, regardless of appearing together or individually, please be aware of the following situations that may be indications of money laundering activity:

  • Users that are reluctant to provide complete information, or those that provide incomplete, false or suspicious information and/ or are unwilling to comply with Heal-a-Child’s identification requirements;
  • Users that appear as agents or representatives for other individuals or organisations, but refuse to provide complete information about such individuals or organisations;
  • Any person, including a Heal-a-Child team member, that is concerned about or seeks to avoid any reporting requirements or refuses to maintain required records;
  • Payments made in cash or cash equivalents only (such as money orders, traveller’s cheques, internet currencies or prepaid cash cards);
  • Donations of large amounts that appear to be out of place or inconsistent with normal donation patterns, in the absence of any legitimate requirement for such donation;
  • Requests for payments to be made to third parties;
  • Multiple partial payments from various parties on behalf of a single user and/or multiple partial payments from various locations;
  • Users making contributions, followed by immediate requests to wire out or transfer the funds to a third party or firm, without connected purposes;
  • Users requesting for donations to be paid in cash or wired to a third party or firm, without connected purposes;
  • On-boarding of users by Heal-a-Child’s team members based on incomplete information or in contravention of Heal-a-Child ’s policies;
  • Acceptance of incentives by a Heal-a-Child team member for breaching Heal-a-Child’s policies;
  • Users connected to countries and/ or persons identified as non- cooperative by the Reserve Bank of India, Financial Action Task Force on Money Laundering established by the G-7 Summit in 1987, Office of Foreign Assets Control, US Department of Treasury and international organisations against money laundering.


1. Compliance with Applicable Law: Users must, at all times, ensure that they access and/ or utilise Heal-a-Child’s platform in compliance will all applicable law. Users contributing or donating to campaigns should also ensure that no funds used to contribute or donate to a campaign originate from any unlawful activity. Similarly, users collecting funds for a campaign must ensure that they are not used for any illegal purpose.
2. Reporting Suspicious Activity: Users must, and without delay, report to relevant government authorities any suspicious activity or red flag that they might come across while accessing or using Heal-a-Child’s platform.


Upon receiving knowledge of suspicious transactions or any breach of applicable law or this policy, Heal-a-Child may take one or more of the following steps:
1. Probe into the incident;
2. Report the incident directly to the appropriate government authority;
3. Suspend or delete a campaign;
4. Suspend or delete the user account(s);
5. Other steps/actions that Heal-a-Child may deem appropriate.


Users agree that irreparable damage would occur to Heal-a-Child if any of the provisions of this AML Policy are not complied with. Accordingly, users agree that Heal-a-Child is entitled to claim damages from users for violating this AML Policy in addition to any other remedy to which they are entitled at law or in equity.


To the extent permitted under applicable law, Heal-a-Child shall have no liability in respect of any illegal transactions that take place on its platform. Heal-a-Child shall also not be liable for any consequences (monetary or otherwise) suffered by the stakeholders of a campaign or other users if it takes action (in its sole discretion) pursuant to this policy and applicable law.


This policy must be complied with by the user in addition to the local laws applicable to the users in their home jurisdictions. Users agree that upon being requested by Heal-a-Child or its legal counsel or any government authorities they shall fully cooperate with them in any formal or informal inquiry, investigation or other proceedings. In this regard, users agree that they will promptly provide all information or documents they may possess relevant to the inquiry, investigation or legal action or proceeding without any demur and at their own costs.


To help us comply with applicable law we obtain and record information that identifies users on our platform. This means we must ask you for certain identifying information, including copies of government-issued ID and such other information or documents that we consider appropriate to verify your identity. For a detailed list of information collected, please write to help@heal-a-child.org. Heal-a-Child hereby reserves the right to maintain records confirming the identity of its users and the transactions undertaken by them for as long as may be required under applicable law. Heal-a-Child also reserves the right to disclose this information to government authorities in case of any inquiry, investigation or other proceedings initiated by them.


No policy, law or code of conduct can foresee every situation, and Heal-a-Child relies on the good faith of its users to promptly report any concerns or ‘red flags’ envisaged by this AML Policy to government authorities. Heal-a-Child presumes that all information (including documents relating to the identity of its users) is true and accurate and the users represent the same to Heal-a-Child by virtue of using the services of Heal-a-Child.


Heal-a-Child reserves the right to modify and amend this AML Policy at any time. Heal-a-Child will not be liable to any users or third parties for any modification or amendment. Users are recommended to review the AML Policy from time to time, for the most up-to-date version. In the event of modification or amendment to the AML Policy, continued use of the Heal-a-Child platform, after notice of material changes, will constitute acceptance of the modified or amended terms. If the modifications or amendments to the AML Policy are not acceptable by any registered users, the only remedy would be to cease usage of the Heal-a-Child platform, by deleting the relevant account or writing to us at help@heal-a-child.org.


Any dispute or claim relating in any way to this AML Policy is subject to the exclusive jurisdiction of the courts in Hyderabad. Laws prevailing in India, without regard to principles of conflict of laws, will govern this AML Policy and any dispute related to/arising from this AML Policy, between Heal-a-Child and the concerned user.


This AML Policy will survive the termination of Heal-a-Child’s relationship with the concerned user.


Should have any queries or require any assistance in relation to this policy, please write to us at help@heal-a-child.org of its users) is true and accurate and the users represent the same to Heal-a-Child by virtue of using the services of Heal-a-Child.

Usage of donations

We would also like to inform you the donation made will be used towards the treatment of the child you are donating to. If the final cost of treatment exceeds the donation made by you, Heal-a-Child Foundation will bear the balance costs towards the treatment. Similarly, if the final cost of treatment is lower than the donation amount given by you, we will use the excess funds towards the treatment of another child. In either event, we will keep you informed about the treatment, progress, and discharge of the child supported by you

Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our website or parts of our website.
  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Organisation (referred to as either “the Organisation”, “We”, “Us” or “Our” in this Agreement) refers to HEAL-A-CHILD FOUNDATION, 401, 3rd Floor, Fortune Atrium, Road No. 36, Jubilee Hills, Hyderabad – 500033.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to: Telangana, India
  • Device means any device that can access the website such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Organisation. It refers to third-party companies or individuals employed by the Organisation to facilitate the Service, to provide the Service on behalf of the Organisation, to perform services related to the Service or to assist the Organisation in analyzing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to Heal-a-Child, accessible from https://www.heal-a-child.org/
  • You means the individual accessing or using the Service, or the Organisation, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data


Types of Data Collected

Personal Data
While using Our website, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Usage Data

Usage Data

Usage Data is collected automatically when using the Website.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Website that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Website by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Website or when You access the Website by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Website and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Website. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Website. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Web Beacons. Certain sections of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Organisation, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the Privacy Policies website article.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

  • Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

  • Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Organisation may use Personal Data for the following purposes:

  • To provide and maintain our Website, including to monitor the usage of our Website.
  • To manage Your Account: to manage Your registration as a user of the Website. The Personal Data You provide can give You access to different functionalities of the Website that are available to You as a registered user.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, and general information about children we support and events which we offer that are similar to those that you have already participated or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

Retention of Your Personal Data

The Organisation will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Organisation will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Disclosure of Your Personal Data

Law enforcement

Under certain circumstances, the Organisation may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Organisation may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Organisation
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

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